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 Introduction of Customer Service
 
        Ecostar, together with industry experts, university professors, and talents in management, technology, marketing, production etc, aims to provide excellent products and sound service to our customers. In 2005, Ecostar started color printers business, which leads trends of Chinese market. To strengthen customer service capability, Ecostar holds lectures and seminars every month to train its service technicians. Now Ecostar has established sound after-sales service systems, set up independent information center and prepared enough consumables, parts and accessories in stock.
         Customer Service Department of Ecostar is in charge of the customer service work, like information collection, telephone support, technicians appointing, site-service, customers training etc. Ecostar customer service consists of 30 service technicians, and has established 20 service stations in Chinese major cities. Its strong service ability, quality and professional service have been recognized by the customers.

        Our Tenet:
        Customer Foremost, Quality First, Efficiency Service

        Our Promise:
        Ecostar: answers all your questions in the shortest time;
        replies your Email consultancies within one work day;
        provides related material and support to you within 3 work days at your request.

        Our Strength:
        The department: has reliable network and data collection platform;
        has all-round and professional customer service system;
        has excellent management team;
        has well-trained customer service technicians;
        is able to provide reliable, convenient and quick customer service.

        Questions and suggestions:
        Please contact us if you are unsatisfied with the service quality provided by our technicians. We will keep improving our service till you are satisfied with our service.

Nanjing Ecostar Office Solutions Co., Ltd (Customer Service Department)
Address: Room 103—105, Longpan Rd, Nanjing, China
Telephone: 86-25-86870607 ext 8251
Consultancy: 86-800-828-1090
Fax: 86-25-85439543
Gaochun Factory (Service Center)
Address: 2, Hensheng Rd, Gaochun Development Zone, Nanjing, China
Consultancy: 86-25-57888857 ext 8000
Telephone: 86-25-57888857 ext 8041
Kunshan Ecostar Office Solutions Co., Ltd
Address: 46, Xiaolinxincun, Xiaolin Rd, Yushan, Kunshan, Jiangsu, China
Consultancy: 86-512-57767871
Telephone: 86-512-57767872
Fax: 86-512-57828082
Wuhan Ecostar Office Solutions Co., Ltd
Address: 120, Lushi Rd, Hongshan District, Wuhan, China
Consultancy: 86-27-63314978
Telephone: 86-27-87875239
 售后服务
 
        ECOSTAR环星客户服务指南.pdf
        DC2060注意事项.pdf
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